Refund and Returns Policy

Thank you for supporting me! Each sculpture is made with care, and I want you to love the piece you bring home. This policy explains how returns, refunds, and damage claims work.

Returns

If you’re not satisfied with a purchase, you may request a return within 7 days of delivery. To qualify:

• The artwork must be in its original condition, and free of new damage, marks, or alterations.
• It must be returned in its original packaging, or packaging that protects it equally well.
• You must contact me at nemo@nemogould.com before sending anything back, so I can give you return instructions and a return number.

Because sculptures are fragile and heavy, we strongly recommend photographing the piece as you pack it and insuring the shipment. Returns that arrive damaged due to inadequate packing may be refused or partially refunded.

Return Shipping

The buyer is responsible for return shipping costs and for insuring the return, unless the piece arrived damaged or we sent the wrong item (see below). Original shipping charges are non-refundable.

Items That Cannot Be Returned

• Custom, commissioned, or made-to-order pieces, since they are created specifically for you
• Pieces marked “final sale” or “as is”
• Items damaged after delivery through misuse, accident, or improper handling

Damaged or Incorrect Items

I pack every piece carefully, but damage in transit can happen. If your sculpture arrives damaged or isn’t what you ordered:

1. Contact me at nemo@nemogould.com within 48 hours of delivery.
2. Send clear photos of the damage and of the packaging (box, padding, and shipping label).
3. Keep all original packaging until the claim is resolved. The carrier may need to inspect it.

Once verified, I will offer a replacement, repair, or full refund including original shipping, whichever you prefer and whichever is possible.

Handmade Variation

My work is handmade, so slight variations in color, texture, and finish are natural and are not considered defects. Photos on my site are as accurate as I can make them, but screens vary.

Custom Orders & Deposits

Commission deposits are non-refundable once work has begun. If I are unable to complete your commission, your deposit will be refunded in full. Changes to a commission after work has started may affect price and timeline.

Refunds

Once I receive and inspect your returned sculpture, I’ll email you to confirm the outcome. Approved refunds are issued to your original payment method within [5–10] business days. Your bank may take additional time to post the credit.

Cancellations

Ready-to-ship orders may be cancelled before they ship for a full refund. Once an order has shipped, the return process above applies.

International Orders

International buyers are responsible for customs duties, taxes, and import fees. These charges are non-refundable, and we are not responsible for delays caused by customs.

Contact Me

Questions about your order? Reach us at nemo@nemogould.com. I typically respond within [1–2] business days.